Please provide us with the following information and we'll direct you to the download of Has Coral Springs Found The “Holy Grail?" – From Sterling To Baldrige, a series of articles by Christine Heflin-Ewing, ActiveStrategy's Public Sector Practice Director - former Organizational Development Coordinator at the City of Coral Springs, former Florida Sterling Examiner, and current Baldrige Examiner.

The City of Coral Springs, one of ActiveStrategy's clients, became the first government to win Florida's Baldrige-based Sterling Award in 1997; they won again in 2003. Coral Springs went on to win the Malcolm Baldrige National Quality Award in 2007, becoming the first state or local government in the nation to receive the award. These articles describe Coral Springs' pursuit of performance excellence, their organization-wide implementation of the Baldrige model, the results they achieved, and lessons you can apply in your own organization.